News : Teleperformance Announces Expansion of Global Footprint
Paris, France, and Georgetown, Guyana, Jan 27, 2015 -- Teleperformance (RCF), the global provider in outsourced multichannel customer experience management, announces it will open a customer care facility in Georgetown, Guyana later this quarter. Teleperformance’s new multichannel contact center will enhance its existing industry leading nearshore capabilities in providing high-quality customer care, sales, and technical support solutions to North American clients in English.
The custom-built campus will be located in the heart of downtown, near Georgetown’s historic district and commercial center. When fully operational, the facility is expected to staff more than 1,500 people.
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"The Caribbean is a key part of the growing nearshore trend to support customers in North America,"said Jeff Balagna, CEO, EWAP. "With English as the official language of the country, Guyana offers an educated workforce, strong infrastructure and a stable overall environment. We are pleased to expand our operations into Georgetown, Guyana not to just build a facility, but also to build a great long-lasting relationship with the local community. We are not just making an investment in capital, we are also investing in the people of Guyana. Teleperformance also thanks the entire Guyanese Government at both the national and local levels for their great support in making this possible."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Thursday, January 29, 2015
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