#contactcenterworld, @Teleperformance, @Frost_Sullivan
San Antonio, TX, USA, Nov, 2023 - Frost & Sullivan recently assessed the omnichannel customer experience (CX) in the metaverse industry and, based on its findings, recognizes Teleperformance with the 2023 Global Company of the Year Award. The company is a provider in the metaverse space. The company offers immersive metaverse services and experiences to improve the CX; connect with audiences; and increase its workforce's teamwork, communication, and collaboration. With a strong focus on holistic engagement, Teleperformance embraces the customer journey as an end-to-end experience to create a memorable and seamless CX and boost clients' proficiency and innovation.
Valentina Barcia, Best Practices Research Analyst, Frost & Sullivan, noted, "Teleperformance uniquely creates effective processes that enhance internal client workflows while balancing technology and human resources. Its thorough approach positions it as a partner of choice, meeting customers' needs and exceeding their expectations as clients value the top performance and business impact of their complete customer journey."
"Teleperformance helps brands to explore the metaverse with a strong leadership focus that incorporates client-centric strategies, leading-edge digital trust and safety practices, and world-class implementation at scale for a competitive edge. It capitalizes on the current immersive 3D world opportunities and remains a trusted partner, earning a reputation for providing the overall best in the CX expansion to the metaverse space," added Alaa Saayed, Senior Program Director, Frost & Sullivan.
Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence, in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership, in terms of customer value and market penetration.
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider in digital business services, blending advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, November 20, 2023
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