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News : Teleperformance Bags Asia Pacific Contact Center Outsourcing Service Provider of the Year
Singapore, June 16, 2016 -- Teleperformance, a provider of outsourced customer experience management services, has bagged the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year award for the 5th consecutive year.
The award was presented to Teleperformance at the 13th annual Frost & Sullivan Asia Pacific ICT Awards banquet, held at the Equinox Restaurant, Swissotel The Stamford in Singapore on June 15.
Mr. Shuishan Lu, Industry Analyst, Digital Transformation, Asia Pacific at Frost & Sullivan said that Teleperformance has successfully brought best-in-class global service capability along with local market expertise in 6 service delivery markets, adding up to 30 contact centers in the Asia Pacific region.
"With global consistency in its service processes and technology, Teleperformance has further strengthened its value proposition by offering full suite of omni-channel services with diversified vertical experience. Covering comprehensive lines of business services from technical support, customer care and retention to sales and behavior analytics, Teleperformance continues to grow its local presence while actively expanding into the new markets such as Vietnam, South Korea and Japan," he added.
"We are honored to receive the prestigious Asia Pacific Contact Center Outsourcing Service Provider of the Year award for the fifth consecutive year from Frost & Sullivan, a leading consulting firm. We will continue to provide our clients with the best solutions for their businesses in the years to come," said Mr. David Rizzo, President of Teleperformance Asia Pacific Region.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Friday, June 17, 2016