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News : Teleperformance Announces Opening of New Virtual Center in Dubai
Paris, France, Mar 05, 2015 -- Teleperformance (RCF), a global provider in outsourced multichannel customer experience management, has announced the opening of a regional virtual briefing center in Dubai, United Arab Emirates, expanding the company’s footprint in the Middle East. The new facility features virtual monitoring and interaction capabilities with technology for Teleperformance clients based in the region.
Located in 108 EIB - 01, Dubai Internet City, the new 250-square meter custom-built virtual office and technology center is being launched in partnership with Teleperformance Egypt a multinational, multichannel contact center company that opened in Egypt providing outsourced customer experience management services in Egypt, Middle East, Africa and Offshore markets service in North America, UK and Europe.
"Teleperformance’s opening of the Dubai office is a practical step to expand its footprint in the Middle East and better serve its multi-national clients," said Melissa O’Brien, Research Analyst, Worldwide Customer Care BPO Services, IDC. "Its already robust Egyptian presence will serve as a complementary delivery center for the growing Dubai market. The virtual nature of the Dubai office will help clients to be connected with its representatives in meaningful way, while saving the time and money associated with traveling to delivery sites."
The new Teleperformance virtual office in Dubai will enable Teleperformance clients in the Middle East to monitor customer service work taking place at the multichannel, multilingual contact center in Cairo. Clients will be able to view all workstations, listen to customer service calls and observe customer experience management in real time using Teleperformance’s new Observer tool.
"We’re proud to open the new Teleperformance virtual center in Dubai that has been especially designed to enhance our longstanding relationships with Teleperformance clients based in the Middle East and enable them to observe the excellent customer experience that we deliver everyday on their behalf," saidYannis Tourcomanis, CEO, Teleperformance CEMEA region.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, March 9, 2015