News : Teleperformance Launch Middle East Virtual Contact Centre
Dubai, UAE, Feb 4, 2015 -- Teleperformance, a provider in outsourced multichannel customer experience management, announced the launch of the Middle East and Africa's virtual contact centre.
The new concept will serve as a regional office in Dubai, not only expanding the company's footprint in the Middle East, but also offering clients a unique and convenient experience which will help save both money and time. The new office in the heart of Dubai Internet City will serve as a virtual contact centre connecting UAE-based, regional and other international clients with Teleperformance Egypt 's multichannel, multilingual customer relationship management and contact centre in Cairo.
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The virtual contact centre boasts technology which enables Teleperformance clients based in the region to not only monitor operations at the contact centre in Cairo in real time, but also listen to conversations between agents and the client's customers while simultaneously viewing the agent's computer screen. Clients are also able to engage directly with staff in the contact centre, while also being able to view all workstations and performance on the floor.
The office has been launched under the Teleperformance Egypt subsidiary. Teleperformance Egypt has a staff of more than 2,300 employees and serves 106 markets in 25 languages.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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