News : Teleperformance Buys LanguageLine for Global CX Management
On August 22, Teleperformance, a French-based call-center company that provides business support systems for customer experience management, announced plans to acquire LanguageLine Solutions.
LanguageLine’s current owners, the private equity group ABRY Partners, along with various minority stakeholders, had been trying to sell the company for some time, so the sale was no surprise, but the buyer was: Teleperformance is not a company in the language services sector and its name was no doubt unfamiliar to many.
At present, Teleperformance does not intend to integrate LanguageLine directly into its operations, but will run it as an independent business unit under its current management. From the perspective of LanguageLine’s current customers, little will change. Teleperformance management emphasized that its decision to buy the company was based on an examination of LanguageLine’s fundamentals and that it makes sense to keep it as is. However, Teleperformance’s marketing emphasizes its own global reach in the call-center market and company officials are surely considering ways to use LanguageLine to provide service to clients’ customers in multiple languages in a way Teleperformance could not do on its own. The purchase of LanguageLine allows it to address a strategic need in its services without the difficulty of building up a service from scratch that would surely be inferior.
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About LanguageLine Solutions:
LanguageLine Solutions offers language access solutions, over-the-phone, video remote, and onsite interpreting, translation and localization, as well as interpreter and bilingual staff training and assessment.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, August 29, 2016