#contactcenterworld, @Teleperformance, @Frost_Sullivan
Sao Paulo, Brazil, May 24, 2021 -- Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes Teleperformance (TP) with the 2020 Latin American Company of the Year Award. TP is an established yet growing company, with more than 26 years of experience in the local Colombian market.
TP supports its clients in their digital transformation journey with a range of solutions, and additional, over the past two years the company has studied closely the customer behavior and companies needs according to their industry to offer solutions that have transformed the way of making business.
"As part of TP Colombia's BizDev vision, throughout the solutioning, the company has been working on Digital Business Transformation deploying proprietary digital platforms that enable transformations, for both internal and client processes," said Juan Manuel Gonzalez Industry Analyst. "For example, the company is intensively implementing robotic process automation (RPA) solutions to enhance back-office process feasibility, generate significant efficiencies, automate front-office interactions, reduce costs, and ultimately help clients become more competitive. Additionally, TP Colombia is implementing global best practices in areas such as cybersecurity, dynamic self-management tools, and face and voice recognition technologies to improve access control systems."
"TP Colombia's high-touch, high-tech approach has allowed it to acquire new customers and retain existing ones year after year," noted Gonzalez. "The company has developed a command center, where its workforce management (WFM) team manages and controls different operations in real time. Remarkably, the TP WFM team recently created several innovative applications to provide its agents and employees with the means to perform real-time swaps of their shifts, follow up on their metrics, and reduce potential attrition and lack of shift adherence. This commitment to the customer and employee experience is expected to help the company continue dominating the Colombian BPO market in the long term."
Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, May 26, 2021
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