News : Teleperformance Eyes New Mindanao Call Center
Manila, Philippines, June 23, 2015 -- Teleperformance Philippines Inc. said it plans to establish a new recruitment and operations facility in Mindanao, as it continues to expand its range of services in the country from voice to non-voice and data.
Teleperformance Philippines managing director Travis Coates said the company considered adding another facility in Mindanao, aside from its Davao City facility which had nearly 2,000 employees.
"We continue to invest millions of dollars in the Philippines. This is an area that we continue and will continue to be heavily investing in," Coates said in a news briefing during the inauguration of the company’s 16th facility in the Philippines at SM Aura Tower in Taguig City.
Coates said the company would soon consolidate voice and non-voice services including chat, email, back office training and other services.
The new site in Taguig City will add another 2,000 seats to the company’s already over 41,000 work force.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Wednesday, June 24, 2015