News : Teleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner
London, UK, May 21, 2019 -- Praxidia Knowledge Services, a subsidiary of the Teleperformance Group, announced its joint venture with CallMiner to launch a customer solution called TP Interact. This speech and customer engagement analytics solution optimises agent quality and customer satisfaction within contact centres across the globe.
TP Interact’s managed analytics and consulting services, powered by the CallMiner Eureka speech analytics platform, is scalable in terms of both capacity and geography. This allows organisations across industry verticals to benefit from the insights driven by its customer interactions, regardless of call volume or channel.
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Commenting on the strategic partnership, Paolo Righetti, CEO Praxidia Knowledge Services said "CallMiner and Praxidia have already begun driving business intelligence from the call centre with language-specific customer experience applications across Italian, French and German-speaking organisations. This partnership enables a seamless digital customer experience".
"By combining data-driven software and Praxidia’s managed analytics and consulting services, and leadership, you know it’s a powerhouse solution," said Jeff Gallino, CTO and founder of CallMiner. "We’re thrilled to extend this joint-offering outside of our existing customers."
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Wednesday, May 22, 2019