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News : Teleperformance in Benelux and Norton by Symantec Win Partnership Award

#contactcenterworld, @Teleperformance

Paris, France, July 5, 2017 -- Teleperformance (Paris:RCF), a global provider in outsourced omnichannel customer experience management, announced its customer support operations in Benelux, delivered in partnership with Norton by Symantec, received the National Contact Center Awards (NCCA) Partnership Award at the Customer First Awards. Teleperformance operations in Benelux and Norton by Symantec were recognized for highly effective collaboration between two organizations.

The Partnership Award recognizes the cooperation between two or more parties in a contact center organization. The winning partners reinforce each other’s efforts in the field of customer experience management and excel around outsourcing, insourcing or co-sourcing a project.

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"Norton by Symantec and Teleperformance in Benelux have worked together for ten years and we are honored to share this Partnership Award with Norton by Symantec, said Norbert van Liemt, Chief Executive Officer, Teleperformance Benelux. With the submitted case, Norton by Symantec and Teleperformance demonstrated their commitment to investing in a long-term partnership that creates value for both groups."

"We’re always looking for innovative ways to work with our partners and provide the best services, said Paulo César Salles Vasques, Worldwide Chief Executive Officer, Teleperformance Group. Our longstanding with relationship with Norton by Symantec has allowed us to both invest and collaborate to implement creative solutions which benefit all stakeholders. We are truly excited to continue this journey with Norton by Symantec and all of our partners."

#contactcenterworld, @Teleperformance

Posted by Veronica Silva Cusi, news correspondent
Source: Teleperformance


About Teleperformance:
Company LogoTeleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, July 6, 2017

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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