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News : Teleperformance in China Receives “Outsourcing Service of the Year” Award

#contactcenterworld, @Teleperformance, @creawards

Paris, France, July, 2018 -- Teleperformance (Paris:TEP) a provider in omnichannel customer experience management, announced Teleperformance in China was recognized as the winner of the "Outsourcing Service of the Year - Contact Center in China" award at the 2018 International Customer Relationship Excellence (CRE) Awards Dinner Ceremony in Hong Kong. Organized by the Asia Pacific Customer Service Consortium (APCSC), the International CRE Awards program honors industry leaders and professionals for their customer centric service innovation.

Winners were selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel, public web voting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

Mr. Jason Chu, Chairman of APCSC said: "Teleperformance in China is dedicated to data protection and privacy, innovative technology as well as people development; an outstanding model for outsourcing service providers by setting higher standards for the industry in China. In our assessment, we found Teleperformance in China to be the top performer in service quality and client relationship excellence. We congratulate all the employees for their contributions that will shape the customer experience economy."

"Receiving the recognition of Outsourcing Service of the Year is a tremendous accomplishment for our team in China," said Joseph Wai, CEO of Teleperformance China. "We are honored and we will continue to lead the industry by partnering with our clients to drive customer excellence on every interaction and by creating innovative practices that improve the overall customer experience."

Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: "We have operated in China for more than a decade and we continue to grow by collaborating with exceptional domestic and international clients. This achievement underscores our commitment to our clients by serving as a true benchmark for customer experience excellence in every market we serve. Each interaction matters so best congratulations to our Teleperformance China family for your outstanding customer service passion and industry leadership."

#contactcenterworld, @Teleperformance, @creawards

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Teleperformance:
Company LogoTeleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Wednesday, July 18, 2018

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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