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News : Teleperformance in China Receives “Outsourcing Service of the Year” Award

#contactcenterworld, @Teleperformance, @creawards

Paris, France, July, 2018 -- Teleperformance (Paris:TEP) a provider in omnichannel customer experience management, announced Teleperformance in China was recognized as the winner of the "Outsourcing Service of the Year - Contact Center in China" award at the 2018 International Customer Relationship Excellence (CRE) Awards Dinner Ceremony in Hong Kong. Organized by the Asia Pacific Customer Service Consortium (APCSC), the International CRE Awards program honors industry leaders and professionals for their customer centric service innovation.

Winners were selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel, public web voting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

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Mr. Jason Chu, Chairman of APCSC said: "Teleperformance in China is dedicated to data protection and privacy, innovative technology as well as people development; an outstanding model for outsourcing service providers by setting higher standards for the industry in China. In our assessment, we found Teleperformance in China to be the top performer in service quality and client relationship excellence. We congratulate all the employees for their contributions that will shape the customer experience economy."

"Receiving the recognition of Outsourcing Service of the Year is a tremendous accomplishment for our team in China," said Joseph Wai, CEO of Teleperformance China. "We are honored and we will continue to lead the industry by partnering with our clients to drive customer excellence on every interaction and by creating innovative practices that improve the overall customer experience."

Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: "We have operated in China for more than a decade and we continue to grow by collaborating with exceptional domestic and international clients. This achievement underscores our commitment to our clients by serving as a true benchmark for customer experience excellence in every market we serve. Each interaction matters so best congratulations to our Teleperformance China family for your outstanding customer service passion and industry leadership."

#contactcenterworld, @Teleperformance, @creawards

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Teleperformance:
Company LogoTeleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Today's Tip of the Day - Bring Fun To Work

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Published: Wednesday, July 18, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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