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News : Teleperformance India Bags Global Award
New Delhi, June, 2014 -- Teleperformance India, has bagged the Best Outsourcing Partner award from Contact Centre World, a global body focused on propagating best practices in the BPO industry.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
The award recognises Teleperformance’s track record in customer satisfaction for SanDisk, a global provider in flash storage solutions.
Teleperformance India is a member of the Teleperformance Group – global provider in customer experience management, according to a Teleperformance statement.
"This recognition will spur us to deliver better customer experience to our marquee clients," said Sanjay Mehta, managing director, Teleperformance India.
"The teams seamlessly aligned the vision of two the brands – SanDisk and Teleperformance – that allowed us as outsourcing partners to deliver enhanced customer experience at every given opportunity," Mr Mehta added.
Three Contact Centres of Teleperformance provide technical support and trouble-shooting services in 15 languages for US-based SanDisk, a global provider in flash storage solutions. In addition, it manages an online tech forum in four languages.
Over 100 outsourcing firms from Australia, China, India, Indonesia, Japan, Malaysia, New Zealand, Philippines and Singapore participated in the award process where an eminent jury from the industry made the final pick.
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
Posted by Veronica Silva Cusi, news correspondent
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About Teleperformance India:
Teleperformance India, established in 2001, is a provider of outsourced Omnichannel Customer Experience at every single opportunity. Known for its quality offering and outstanding people practices, Teleperformance India evolved into the preferred offshore contact center outsourcing option for English speaking nations. It is also a known name within the domestic market for its full suite of solutions extended in English and 10 regional languages including Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil and Telugu. With operations spread across Gurgaon, Indore and Jaipur, over 11,500+ Teleperformers deliver Omnichannel Customer Experience, with solutions ranging from Customer Care, Technical Support, Debt Collection, Customer Acquisition, Social Media Solutions, Data Analytics and Back-Office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, July 2, 2014