#contactcenterworld, @Teleperformance
Teleperformance, a global provider in digital business services, announced it has launched an Artificial Intelligence (AI) Maturity Assessment Toolkit to help companies understand the capabilities necessary to successfully implement AI to help transform their organization for employees, customers and other key stakeholders.
The Teleperformance AI Maturity Survey is designed to help organizations understand not only the capabilities required for success, but the right combinations of capabilities across data readiness, operational strategies, infrastructure, talent and more.
"While most of the world’s biggest companies have started to integrate AI into their business, there are several obstacles such as siloed data and technology architectures, talent availability and organizational adaptability. The way forward isn’t always clear, but those who master it will be able to leverage AI as a strong differentiator," said Sidharth Mukherjee, Chief Digital Officer, Teleperformance. "There’s tremendous opportunity for companies to benefit from the operational efficiencies, improved employee satisfaction and enhanced customer experience when AI strategies, capabilities and culture are optimized for success."
About Teleperformance:
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, September 18, 2023
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