Santa Clara, CA, USA, Sept, 2020 -- Teleperformance, a global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries.
Earlier this year in response to the COVID-19 pandemic, Avaya worked with Teleperformance to significantly expand their deployment of home-based agents to help keep employees safe while ensuring business continuity for their clients. Building upon that foundation, Avaya OneCloud Subscription now supports Teleperformance’s global footprint, helping provide a path to modernize their customer’s communications environment and support the continued pressing needs for agent desktop flexibility amid long-term "work from home" requirements.
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"Teleperformance remains focused on the mission to support our customers by the use of reliable, flexible and intelligent technological solutions plus compliance with the industry’s highest security and quality standards," said Dev Mudaliar, Global CIO, Teleperformance. "We’re pleased to expand our partnership with an industry technology leader like Avaya to power our highly reliable, secure and adaptable infrastructure. Avaya’s OneCloud offering is perfectly aligned with our Teleperformance global Cloud Campus strategy which makes the customer experience simpler, faster and safer all around the world."
"For many global customers like Teleperformance, moving to a subscription model for their on-premise communication infrastructure is a logical next step in their journey to the cloud and to accelerate their overall business transformation," said Jim Geary, Vice President Global Enterprise Accounts, Avaya. "By integrating Avaya OneCloud Subscription, Teleperformance can better meet the needs of their customers while still having the flexibility for a transition path to the future in a way that works best for their business."
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, September 7, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.