News : Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year
Paris, France, Oct, 2019 -- Teleperformance (Paris:TEP), a global provider in outsourced omnichannel customer experience management, announced that it received Frost & Sullivan’s Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award for the eighth consecutive year.
The Frost & Sullivan Best Practices awards honor best-in-class companies that have demonstrated excellence in their respective industries. Recipients were chosen based on in-depth interviews and extensive research conducted by Frost & Sullivan's analysts. Categories evaluated include revenue growth, market share and growth in market share, leadership in product innovation, marketing and business development strategy.
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"Teleperformance’s relentless strive for innovation to further enhance value to its clients has been key to its success. The group has not only expanded its digital and back-office capabilities, but also maintained its focus on core customer service delivery and strengthened its vertical solutions portfolio, said Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice - Asia Pacific at Frost & Sullivan. Teleperformance continues to differentiate itself through its extended global footprint, its suite of comprehensive solutions to manage and optimize all aspects of the customer experience cycle for clients, its deep industry expertise and its unique security practice."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, October 7, 2019
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