News : Teleperformance Named a Leader for Retail Banking Customer Management Services
Paris, France, March, 2017 -- Teleperformance (Paris:RCF), a global provider in outsourced omnichannel customer experience management, announced recognition by NelsonHall’s Evaluation & Assessment Tool (NEAT) as a Leader in the overall retail banking market segment. Teleperformance's ability to deliver immediate benefits and meet future requirements for its customers were key decision factors. The vendors evaluated include: Aegis, Alorica, Conduent, Firstsource, Infosys, Intelenet Global Services, Sitel Corporation, Sykes Enterprises, Teleperformance, TeleTech, Transcom, and Wipro.
"Teleperformance has a large global delivery and client footprint in the retail banking sector," said Vicki Jenkins, Senior CMS Analyst with NelsonHall. "It stands out from many other vendors with its strong proprietary technology tailored to support retail banking organizations, and has a proven track record of revenue generation and collections delivering value to retail banks."
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The report cites Teleperformance’s patented mobile Enhanced Security Practice (mESP) was developed specifically to improve security for clients in sectors with compliance and security as top business concerns. It also provides extensive delivery options for retail banking organizations based in the U.S. and the U.K. and is a catalyst for increased revenue generation and collections for its retail banking clients. Additionally, the evaluation notes Teleperformance’s recent acquisition of LanguageLine Solutions (LLS) enhances its strong language support to this and all sectors.
"This independent global assessment recognizes our worldwide financial services experience, technology innovations and our industry leading security protocol. It means our retail banking clients can better support customer retention and growth through convenient, secure and optimized omnichannel solutions," said Paulo César Salles Vasques, Worldwide Chief Executive Officer, Teleperformance Group.
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Founded in 1998, NelsonHall is a BPO and outsourcing analyst firm.
Published: Monday, March 20, 2017
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