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News : Teleperformance Named a Leader in Gartner Magic Quadrant
Paris, March 4, 2014 -- Teleperformance (Paris:RCF), the global provider in outsourced multichannel customer experience management announces it has been recognized as a Leader by Gartner in the Magic Quadrant for Customer Management (CM) Contact Center BPO.
The 2013 Magic Quadrant graphic and complete report is provided by courtesy of Teleperformance under authorized Gartner license.
In the Magic Quadrant, Gartner analysts evaluate CM contact center BPO service providers on the quality and efficacy of the processes, systems, methods or procedures that enable business performance to be competitive, efficient and effective, and to positively impact revenue, retention and reputation. Ultimately, BPO service providers are judged on their ability and success in capitalizing on their vision.
According to Gartner, "the worldwide CM contact center BPO market is forecast to grow steadily at a 5.2% compound annual growth rate (CAGR) from 2013 through 2018. By the end of 2018, Gartner estimates the CM contact center BPO industry will achieve a market size of $42.4 billion." The estimated growth rates and market size in this report are limited to a partial slice of the larger overall CRM BPO industry.
Paulo César Salles Vasques, Worldwide CEO, Teleperformance Group, commented: "We are both pleased and humble that Teleperformance continues to be acknowledged as a Leader in the Magic Quadrant by the analysts at Gartner. To be recognized in this position for the fourth consecutive year by such a well-respected organization, we believe validates our position as the trusted industry pacesetter in worldwide customer experience management. Furthermore, we feel it's great independent validation of our success in delivering excellent service and tangible results to our clients and partners around the globe. I also wish to congratulate our entire Teleperformance family for this achievement which directly reflects your great passion to consistently be the very best in our industry."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, March 7, 2014