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News : Teleperformance Partners with Kore.ai to Transform Customer Engagement Through AI Solutions

#contactcenterworld, @Teleperformance, @KoreDotAI

New York, NY, USA, June, 2024 - Global digital business services provider Teleperformance, announced that it has been named a platinum partner for Kore.ai, a provider in enterprise conversational and generative AI platform technology.

As a global reseller and managed services partner of Kore.ai, Teleperformance and its digital services arm TP Infinity will leverage the Kore.ai Experience Optimization (XO) Platform V11.0 to deploy conversational AI solutions to help organizations transform their customer engagement.

TP Infinity combines technology innovation with conversation design, guided by a team of specialists certified by the Conversational Design Institute. This holistic approach ensures automation and the crafting of meaningful, customer-centric dialogue. Backed by our CX strategy consultants, TP Infinity helps clients leverage Kore.ai's platform, ensuring personalized, seamless experiences that drive competitive advantage.

#contactcenterworld, @Teleperformance, @KoreDotAI

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Teleperformance:
Company LogoTeleperformance is a global provider in digital business services, blending advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.
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About Kore.ai Inc.:
Company LogoKore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Wednesday, June 5, 2024

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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