Melbourne, Australia, Jan. 14, 2020 -- Teleperformance, a global provider in outsourced omnichannel customer experience management and a provider of digital integrated business services, announced that Frost & Sullivan has positioned Teleperformance as a Champion to support clients in Australia in the "Australian Contact Centre Outsourcing Market" Frost IQ report.
The Frost IQ (Industry Quotient) report aims to provide a balanced assessment of the industry participants. The matrix comprises a mix of quantitative and qualitative evaluations.
"We are excited to partner with companies in Australia to enable interactions that are simpler, faster, safer, and more cost-effective for their customers," said Brian Johnson, CEO, Teleperformance English World. "We are proud to be recognized for our capabilities to support the Australia market. With 24 years of continued excellence and leadership in the Philippines and 47,000 people in 21 locations and work-at-home programs, Teleperformance in the Philippines offers clients in Australia diversified strategies that provide flexibility and scalable customer management support to help them grow their business."
According to Frost & Sullivan, "Teleperformance is sustaining its prime position with new contract wins and expansion in digital solutions. For example, Teleperformance’s Intelenet acquisition is enabling the company to broaden its capabilities in back-office services, digital integrated business services, analytics, and automation."
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, January 16, 2020
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