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News : UK Outsourcer Profits Fall by 30 Percent
May 14, 2014 -- Teleperformance Limited - the UK company that runs four contact centres in Scotland that it acquired with beCogent has suffered a 30 per cent fall in profits after recording a £2m loss on an investment in a South African call centre business.
The latest accounts for Teleperformance Limited show the company made a £7.4m pre-tax profit in 2013 in what it described as contiuing tough UK economic conditions compared with £10.6m in the preceding year.
The company operates centres in Airdrie, Glasgow, Erskine and Kilmarnock and six in other parts of the UK.
It acquired the centres in Scotland when it bought Airdrie-based beCogent for £35m in 2010.
Teleperformance Limited said it grew turnover by 5 per cent annually in 2013, to £155m. It highlighted growth in the existing client base, including "continued out-sourcing to offshore locations in Egypt and South Africa".
However, the accounts show Teleperformance Limited recorded a £2m charge after providing that amount against the value of a subsidiary called TP South Africa Trading following a review.
The subsidiary provides call centre services. Teleperformance Limited said: "The gross margin in the year was impacted by the continuing tough UK economic climate."
The company employed an average 6,801 people in the year, up from 6,513 in 2012.
beCogent was founded in 1999 by former John Menzies executive Dermot Jenkinson and Dutchman Ron Peerenboom.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Tuesday, May 20, 2014