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News : Teleperformance Receives Outsourcing Award from Frost & Sullivan
Singapore, June 22, 2015 -- Frost & Sullivan has recognized Teleperformance with the 2015 Asia Pacific Contact Center Outsourcing Service Provider of the Year award.
The award was presented to Teleperformance at the 2015 Frost & Sullivan Asia Pacific ICT Awards banquet, held at The Westin Singapore on June 17.
"Over the years, Teleperformance has stitched together a remarkable story that highlights outstanding business goals and growth, client portfolio, satisfaction and retention levels, new service creation and geographical expansion," said Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific at Frost & Sullivan.
He added that the company continues to successfully expand its client base as well as new lines of business and/or service channels with existing customers to generate a projected APAC in-region revenue growth of over 50% in 2014.
"We are honored to receive the Asia Pacific Contact Center Outsourcing Service Provider from Frost & Sullivan, a leading growth consulting company. It really motivates us to continue to provide all of our clients with the very best solutions and overall performance levels in our industry to ensure a great customer experience on every interaction," said Mr. David Rizzo, President, Asia Pacific at Teleperformance.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, June 23, 2015