News : Teleperformance Receives Award From Frost & Sullivan
Singapore, Singapore, July 4, 2014 -- Teleperformance was presented with the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for their achievements in the industry within the Asia Pacific region at the 2014 Frost & Sullivan Asia Pacific ICT Awards held on the 25th of June at the Alkaff Mansion, Singapore.
"Teleperformance's success can be attributed to its strong focus on the needs of its clients through customising both solutions and operations to deliver superior customer interaction services. Its customer-centric strategy has elevated the client-service provider relationship to a new level which in turn strengthens both the relationship with the client and brings value to the partnership," said Krishna Baidya, Research Manager for Frost & Sullivan's Asia Pacific ICT practice.
"Leveraging a deep understanding of the market dynamics, both internally through efficient operational processes, and externally through defining a successful growth strategy, Teleperformance has established an extensive footprint across Asia-Pacific. Bringing together global best practices and experience combined with continuous innovation, mix of talent expertise, expansion of multi-lingual hubs and intelligent analytics, Teleperformance continually strives to enhance customer value," Baidya added.
Award recipients are evaluated based on their revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business and market strategy.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, July 8, 2014