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News : Teleperformance Recognized as the 2021 North American BPO Competitive Strategy Innovation Leader

#contactcenterworld, @teleperformance, @Frost_Sullivan

Santa Clara, CA, USA, June, 2021 -- Frost & Sullivan continues to track the highly competitive global contact center outsourcing market against the backdrop of an ever-changing, digital transformation landscape. Customer care outsourcers are trying to adapt to this shifting digital setting to address an array of new challenges, improve the customer experience, and ensure customer loyalty.

Based on its recent analysis of the North American contact center market, Frost & Sullivan has recognized Teleperfomance with the 2021 North American Competitive Strategy Innovation Leadership Award in BPO outsourcing.

"This Award acknowledges Teleperformance's 40+ years of experience and leadership in the BPO market. Teleperformance Group has grown its operations to more than 380,000 employees in 83 countries, serving 170+ markets and managing client programs in more than 265 languages," said Principal Analyst Michael DeSalles. "Particularly notable during the 2020 pandemic period was Teleperformance's rapid deployment of an enhanced and expanded work-at-home agent (WAHA) workforce, from 10,000 to over 160,000 employees in less than 4 months."


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"Teleperformance's focus is on service, innovation, technology, tools, C-Sat/NPS, employee satisfaction (eSat), culture change, and revenue growth opportunities," noted DeSalles. "Teleperformance has made great strides in delivering on its mantra 'Every interaction matters.' The company has distinguished itself as an innovator in customer service delivery, global contact center practices, and outstanding financial performance."

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

#contactcenterworld, @teleperformance, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Teleperformance United States:
Company LogoTeleperformance is a global provider of customer experience management and global technology solutions through the implementation of RPA, AI and BOTS. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Murray, Utah, was founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. that have added strong Digital Technology Solutions utilizing AI, RPA and BOTS in every facets of the BPO experience. Teleperformance has 330,000 plus employees operating within 400 Centers in 80 countries and supporting 170 countries globally offering more than 265 different languages and dialects and interacting with 41% of the world's population.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Friday, June 11, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
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