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News : Teleperformance Recognized by Frost & Sullivan with Customer Value Leadership Award

#contactcenterworld, @Frost_Sullivan

San Antonio, TX, USA, Sept, 2022 -- Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the '2022 Indian Customer Value Leadership Award' for its customer experience outsourcing services. The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a 'High-Tech, High-Touch' approach. 

Krishna Baidya, Director, ICT Practice, said: "Teleperformance expanded its team in recent years, with customer service professionals, data scientists, business process engineers, and solution architecture experts, to support the increased demand for customer service and lead changes in the market. Currently, Teleperformance in India has the largest multicultural team of 80,000 interaction experts within the Teleperformance group."

Teleperformance complements its CX solutions with advanced Digital Integrated Business Services to help enhance clients' business outcomes and fulfill client objectives and consumer requirements with digital solutions. Teleperformance in India thrives on lasting client relationships, and their technology nuances, multi-lingual capabilities, proven expertise in client specific processes, and delivering profitability across sectors contribute to its outstanding success.

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"Teleperformance's solid partnership with an eCommerce market leader in India is a testament to its demonstrated capabilities and accomplishments, positioning it as an innovative and reliable go-to partner for CX outsourcing services in India. With its strong overall performance, Teleperformance earns Frost & Sullivan's 2022 Indian Customer Value Leadership Award in the CX outsourcing services industry," added Baidya.

Anish Mukker, CEO - Teleperformance in India, said: "We greatly value our client relationships and thank Frost & Sullivan for the 2022 Indian Customer Value Leadership Award for our client engagement of 8+ years with an Indian eCommerce market leader. Moving forward, our primary focus is on strengthening our existing and new client relationships, with TP India focused on growing upwards of 20%, and expanding services for North America and India markets. Our expansion plan includes multiple new site launches across India with 100+ cities already part of our extensive pan India delivery centers portfolio. Our overall workforce is also set to cross the 100,000 mark via 20,000+ new hires over the next 18 months with a diverse and inclusive workforce. Teleperformance India will continue to be the powerhouse of deep expertise and leverage the intellectual capital of Teleperformance global, to rapidly expand the reach of our services to clients."

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

#contactcenterworld, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Teleperformance India:
Company LogoTeleperformance in India, established in 2001, is a provider of outsourced Omnichannel Customer Experience at every touchpoint. We are the providers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these smart cities. With our centers present in Mohali, Indore, Jaipur and Gurgaon, we are the employers of choice in these locations. Over the past 16 years, we have been providing Customer Support to International & In-country clients. Teleperformance in India delivers end-to-end solutions encompassing Technology, Process and People to manage complete Customer Experience for top Global MNCs.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - External Training Companies

Read today's tip or listen to it on podcast.

Published: Thursday, September 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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