San Antonio, TX, USA, Sept, 2022 -- Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the '2022 Indian Customer Value Leadership Award' for its customer experience outsourcing services. The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a 'High-Tech, High-Touch' approach.
Krishna Baidya, Director, ICT Practice, said: "Teleperformance expanded its team in recent years, with customer service professionals, data scientists, business process engineers, and solution architecture experts, to support the increased demand for customer service and lead changes in the market. Currently, Teleperformance in India has the largest multicultural team of 80,000 interaction experts within the Teleperformance group."
Teleperformance complements its CX solutions with advanced Digital Integrated Business Services to help enhance clients' business outcomes and fulfill client objectives and consumer requirements with digital solutions. Teleperformance in India thrives on lasting client relationships, and their technology nuances, multi-lingual capabilities, proven expertise in client specific processes, and delivering profitability across sectors contribute to its outstanding success.
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"Teleperformance's solid partnership with an eCommerce market leader in India is a testament to its demonstrated capabilities and accomplishments, positioning it as an innovative and reliable go-to partner for CX outsourcing services in India. With its strong overall performance, Teleperformance earns Frost & Sullivan's 2022 Indian Customer Value Leadership Award in the CX outsourcing services industry," added Baidya.
Anish Mukker, CEO - Teleperformance in India, said: "We greatly value our client relationships and thank Frost & Sullivan for the 2022 Indian Customer Value Leadership Award for our client engagement of 8+ years with an Indian eCommerce market leader. Moving forward, our primary focus is on strengthening our existing and new client relationships, with TP India focused on growing upwards of 20%, and expanding services for North America and India markets. Our expansion plan includes multiple new site launches across India with 100+ cities already part of our extensive pan India delivery centers portfolio. Our overall workforce is also set to cross the 100,000 mark via 20,000+ new hires over the next 18 months with a diverse and inclusive workforce. Teleperformance India will continue to be the powerhouse of deep expertise and leverage the intellectual capital of Teleperformance global, to rapidly expand the reach of our services to clients."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Posted by Veronica Silva Cusi, news correspondent
About Teleperformance India:
Teleperformance in India, established in 2001, is a provider of outsourced Omnichannel Customer Experience at every touchpoint. We are the providers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these smart cities. With our centers present in Mohali, Indore, Jaipur and Gurgaon, we are the employers of choice in these locations. Over the past 16 years, we have been providing Customer Support to International & In-country clients. Teleperformance in India delivers end-to-end solutions encompassing Technology, Process and People to manage complete Customer Experience for top Global MNCs.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, September 15, 2022
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