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News : Teleperformance Turkey is World’s Number One in “Best Outbound Campaign”
Best in the World announced at 2015 Top Ranking Performers in the Contact Center World Awards gala dinner in Las Vegas, USA. Teleperformance Turkey, an outsourced multichannel CRM and contact center service provider, won the Contact Center World Awards gold medal in the "Best Outbound Campaign" category, based on its successful collaboration with Samsung.
As part of Americas, EMEA, APAC and Global Rankings of the Contact Center World Awards, Teleperformance Turkey is recognized by the 10th Annual Top Ranking Performer Award as the Global Leader in "Best Outbound Campaign" category.
"We overshot our targets by 3-digit percentages"
"We are so proud to be awarded the gold medal for the ‘Best Outbound Campaign’ in Las Vegas. Our outbound sales campaign was the first of its kind, both on a local and a global basis, because it directly addressed the consumer electronics SMEs for the first time. This uniqueness has carried our success to the top in the eyes of the jury and the participants" said Tülay Dogrular, COO, Teleperformance Turkey.
"With our business partner, Samsung Electronics, we developed the right data profiling methods, a reliable database and a customized CRM IT infrastructure. In a short time, we overshot our sales targets by 10 times as much. These remarkable figures, well-addressed campaign mailings, effective customer and SME relations management strategy, as well as new sales channels we established for Samsung were all worthy of consideration for global leadership in world’s most prestigious contact center awards. It is of great honor for us to become the world’s number one contact center for ‘Best Outbound Campaign’."
"We are very proud to be among the best of the world and represent Turkey abroad with a special gold medal" said Tansu Yegen, Corporate Business Unit, Vice President, Samsung Electronics Turkey. "This success is not only a sign of our commitment to provide our SME customers with the latest and the best technologies, ranging from smart phones and professional display screens to scanners and portable hard drives, but also our resolve to build strong, loyalty-based relationship with our customers. It indicates that we are pushing the limits of our industry across the globe."
These awards celebrate the Best in the World and the finalists all provide excellent service. In 2015 over 1600 entries were received for the Top Performers Awards from organizations in 50 countries. The very best showcased their customer service standards and how they engage with their staff, customers as well as using technology and strategies that set them apart from others at the 2015 Best in the World conference and the winners were voted for by the judges at the event.
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About Teleperformance Turkey:
Teleperformance is a global provider of customer experience with multichannel strategy. The company has been providing customer care services for leading companies throughout the world since 1978. Teleperformance operates with more than 182,000 employees across 274 contact centers in 62 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Teleperformance Turkey started offering outsourced services in 1995, such as customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media with the multichannel strategy (voice, click-to-chat, e-mail, video chat, face-to-face, instant messaging, social media, voice portal, web app, mobile app, IVR, etc..) in 2 locations in 2 different cities: Istanbul & Usak. Certifications: ISO/IEC 27001, PCI DSS, ISO 10002, ISO 9001:2008, EN 15838.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, November 19, 2015