News : Teleperformance U.S.A. Partners With BookIt.com
Salt Lake City, UT, Jan 21, 2014 -- Teleperformance, the global provider in outsourced multichannel customer experience management, announces its partnership with BookIt.com, an online travel agency. Teleperformance will serve BookIt.com's growing customer base and services out of its multichannel contact center in Montego Bay, Jamaica. The addition of BookIt.com adds to Teleperformance U.S.A.'s expanding list of travel clients.
Teleperformance and BookIt.com celebrated the project kick-off with a ribbon cutting ceremony at the Teleperformance Montego Bay contact center. The ceremony was attended by the Honorable Kenneth Wykeham McNeill, MD, MP, Jamaica's Minister of Tourism along with the Honorable Minister of State, Sharon Ffolkes-Abraham. Bud Finlaw, BookIt.com Founder and CEO, was also present for the ribbon cutting along with several members of the BookIt.com and Teleperformance leadership teams.
"BookIt.com explored several options for providers and locations for our new contact center. In the end, however, it was very easy to select Jamaica as our location and Teleperformance as our partner," said Bud Finlaw, BookIt.com Founder and CEO. "We are already seeing excellent results from our new Jamaican center, and look forward to hiring more agents in the very near future."
Teleperformance will add more than 150 customer service representatives to provide BookIt.com guests with booking, travel information and customer support services. These representatives will provide guests with a more efficient and accessible service experience.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
BookIt.com is a privately held online travel agency headquartered in Panama City Beach, Florida.
Published: Wednesday, January 22, 2014