News : Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative
Salt Lake City Utah, USA, March 13, 2015 -- Teleperformance, the global provider in outsourced multichannel customer experience management, recently launched its 2015 Veterans Hiring Initiative to meet the company's goal of hiring 20 percent of its new workforce in the U.S. from veterans and their families.
Teleperformance U.S.A. connects with veterans through newly established outreach programs and partnerships with military organizations to create additional career opportunities that best fit applicant needs and interests.
Recent veterans have been among Teleperformance's most successful employees, currently comprising more than ten percent of the company's workforce. They have shown very high levels of job satisfaction and help serve Teleperformance clients and their customers across a wide range of industries.
"There is a deep sense of commitment and patriotism that runs through our company," said Miranda Collard, President of Operational Delivery, Teleperformance U.S.A. "I am proud to have veterans in our own ranks and am proud to support our efforts to hire those that have sacrificed in service for our country."
As part of its Veteran Hiring Initiative, Teleperformance U.S.A. met with the Department of Defense to discuss the Military Spouse Employee Partnership (MSEP), which strengthens the education and career opportunities of military spouses by helping them understand their skills, interest and goals. Teleperformance pledged to hire hundreds of military spouses this year for the company's contact center locations and its Home Agent Program, which employs customer support representatives on a work-at-home basis. This program is in place to assist veterans and their families with finding flexible career opportunities from the comfort and convenience of their homes.
"It can be especially challenging for our veterans and their families as they return from service and try to adjust to civilian life," said Richard Judge, Director of Human Resources, Teleperformance U.S.A. "They've gained valuable skills and an unmatched work ethic during their service. They are some of our most hard working employees and we value their commitment to our company and are grateful to have such outstanding individuals employed at Teleperformance."
Teleperformance U.S.A. was recently recognized by the Utah State Governor with the Freedom Award for the hiring of disabled veterans. It is also among the Top 100 Most Military Friendly Employers according to G.I. Jobs.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, March 16, 2015