News : Teleperformance UK Awarded Contract With Passport Office
THUNDER BAY, Canada, Dec 3, 2013 -- Teleperformance UK is delighted to announce that it has been awarded a new contract with Her Majesty's Passport Office following a competitive tender exercise.
The new contract will commence on 1st February 2014 and could run for up to five years. Under this contract, the Teleperformance team will continue to manage contact centre services for general enquiries from the public regarding all passport applications including identity interviews for first time adult applications and Passport Validation Service for businesses. They will also support HM Passport Office in both its Digital By Default and Call Avoidance strategies.
Rachel Robinson, Director of Public Sector Services at Teleperformance UK said: "I am absolutely delighted we have secured another contract with HM Passport Office. I am very proud of the team we have who work tirelessly to deliver great customer service on a daily basis. We are looking forward to building on the important partnership we have with HM Passport Office and to working with them to grow, evolve and continue to deliver an excellent service to the UK public."
Ian Forster, Director of Operational Services at HM Passport Office said: "The contact centre service supplied to HM Passport Office is a key way we communicate with our customers. Our renewed working relationship with Teleperformance will ensure that we continue to deliver excellent customer service."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Tuesday, December 3, 2013