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News : Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

#contactcenterworld, @Teleperformance, @pcipal

Charlotte, NC, USA, June, 2022 -- PCI Pal(R) (LON: PCIP), a global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited, a global provider in omnichannel customer care solutions and integrated digital business services.

Teleperformance is a business process outsourcing (BPO) providers serving global enterprises, in the retail, financial, travel, automotive, government and healthcare sectors. 

The partnership has been driven by changing consumer habits, which are driving merchants in all sectors to handle a broader array of payment methods and deliver a frictionless checkout experience, akin to ecommerce, while still observing payment card industry data security standards.

As a result of the technology integration with PCI Pal, Teleperformance’s clients can access frictionless PCI-compliant payment handling processes that cater to a broad range of payment methods via telephone, web, email, mobile, messaging, social media and chat. Customers benefit from a consistent brand experience and can use their preferred payment methods, regardless of location.

Darren Gill, CRO at PCI Pal, said, "Our technology is integrated with Teleperformance’s telephony, allowing us to deliver PCI Pal’s full portfolio of payment security solutions seamlessly to global merchants. The choice of consumer payment methods are, however, expanding and the preferred payment channels can differ from country to country. We are therefore enabling Teleperformance to securely process payments regardless of the method being used. This enables a seamless payment transaction for Teleperformance, with the added assurance that compliance rules are being met regardless of the payment type."

Damian Milligan, Transformation and Innovation Principal Consultant, Teleperformance said, "Teleperformance has constantly evolved its services to meet the needs of our global enterprise customers over the past four decades. As mobile and ecommerce, open banking and alternative payment methods evolve, our partnership with PCI Pal will provide additional reassurance to our enterprise customers that we continue to provide the highest levels of payment card industry compliance and innovation regardless of the payment method selected by their customers."

#contactcenterworld, @Teleperformance, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Teleperformance:
Company LogoTeleperformance is a global provider in digital business services, blending advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.
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About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Friday, July 1, 2022

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2024 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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