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News : Teleperformance Canada Appoints New Chairman and C.E.O.
THUNDER BAY, ON, Dec 17, 2013 -- Teleperformance, a global provider in outsourced multichannel customer experience management, announces the addition of Jacques St. Laurent and Terry Rybolt as Non-Executive Chairman and Chief Executive Officer respectively, of Teleperformance Canada. Laurent and Rybolt have more than 50 years combined management experience.
Laurent, a Quebec native, brings expertise in international finance, consulting and luxury brand management. Laurent began his career at the Quebec Treasury Board and subsequently joined a Quebec City-based investment firm Laurent served on the Organizing Committee for the 1976 Summer Olympics in Montreal. At the close of the Olympics, Laurent became the first international agent for Davidoff Brand with responsibility for the entire North American market. He also launched Cartier in Montreal, later selling his interest in both brands to external firms.
"Teleperformance has led the contact center industry for the last several decades and I am excited to join such an experienced global leadership team," said Laurent. "I also look forward to working alongside the Canadian Management team as they bring a wealth of knowledge and expertise in this field."
Rybolt, based in Toronto, has spent the last 15 years managing, operating and marketing to technology companies. He has over a decade of experience in the business process outsourcing and contact center industry. Rybolt has been with Teleperformance since 2008, previously serving as President, Advanced Services Division. In his former position, he oversaw acquisition integration, managed relationships with top clients and had responsibility for a 5,000-plus employee division.
"I am honoured by the opportunity to help lead Teleperformance’s presence in Canada," Rybolt said. "We have a terrific team of talented employees and I am excited for the growth of our company in the Canadian market."
"We are fortunate to have the expertise of Jacques St. Laurent and Terry Rybolt on our leadership team in Canada," said Brent Welch, President of English World and Asia-Pacific, Teleperformance. "The addition of Jacques and Terry will reignite our growth in Canada with key vertical service offerings and will develop Teleperformance Canada into a preferred employer and provider of choice."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Thursday, December 19, 2013