News : Teleperformance USA Selects PeopleAnswers HR Solution
DALLAS, Oct 15, 2013 -- PeopleAnswers announces a software licensing agreement with Teleperformance USA, a call center business process outsourcing services provider, to use talent science via the PeopleAnswers HR-focused business solution to improve employee retention and customer service.
"As we continue to grow, the quality of call center staff we employ becomes even more critical to our business and sets our service levels apart from other outsourcers," said Marcie Ballard, vice president Human Resource Recruiting, Teleperformance USA. "PeopleAnswers creates a simple, science-based hiring process that helps us select candidates who will be more productive, happier on the job and deliver a better customer experience for our clients. Teleperformance USA is a people company and focused on finding candidates who share our company values."
Teleperformance USA will use the cloud-based PeopleAnswers software on its desktop and mobile platforms to evaluate, select and hire contact center employee candidates in two U.S. and one Philippines site before adopting the solution across all Teleperformance USA sites.
These contact center professionals use their skills and abilities to provide customer service via phone, email and chat to consumers in many industries. Before they join the team, PeopleAnswers will use unique Predictive Talent Analytics™ to compare the Behavioral DNA(R) of each candidate to a custom performance profile built for each position to determine hiring recommendations. Recruiters will use PeopleAnswers to prioritize candidates before contacting the top recommendations for interviews.
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
PeopleAnswers provides next-generation, web-based hiring assessments to help maximize the quality of every hire, reduce turnover and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management and retail. Some clients include HSBC, ADP, Medtronic, Express Scripts, Panera Bread, Motel 6, Macy’s, RadioShack, Regis, Saks Fifth Avenue, Polo Ralph Lauren, and Michaels.
Published: Friday, October 18, 2013