News : Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Paris, France, Jan, 2018 -- Teleperformance (Paris:RCF), the worldwide provider in omnichannel customer experience management, announced it received three Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. rth consecutive year for North America and the second time for Europe.
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Specific Teleperformance initiatives that impressed Frost & Sullivan include:
- Anticipating Cybersecurity Needs and Protecting Client Data: Teleperformance creates technologies and provides the experience and skills needed to offer unparalleled security solutions for clients. Its latest innovations include enhanced security platforms and processes.
- Investment in Omnichannel: Teleperformance operates a Customer Experience Lab (CX Lab) which extracts data insights and informs clients on evolving customer satisfaction and preferences across channels. Additionally, its "Customer Experience Journey" Showrooms take clients and prospects through a seamless omnichannel experience using internally developed tools and technologies.
- Strategic Multilingual Hubs: Teleperformance set up "Multilingual Euro Hubs", which covers the European market from a small number of centers by offering services in approximately 30 European languages. The company operates similar multilingual hubs around the world.
"Teleperformance’s commitment to exceeding client standards and expectations is exemplified by its technology expertise, process excellence, global footprint, and capability to customize for local markets," said Jeff Frigstad, Global Senior Vice President, Best Practices, Frost & Sullivan. "The company is at the forefront of both innovation and human interactions – they continue to impress us with new strategies, technologies and processes that benefit clients and further strengthen its position as an industry leader."
Daniel Julien, Chairman and Global CEO, Teleperformance Group, said: "Being named Contact Center Outsourcing Company of the Year in three regions in the same year by Frost & Sullivan is a historic industry milestone. This is exceptional independent validation of the value we provide to clients and the superb work by our teams around the world. We remain totally committed to global excellence for our clients by serving as a safe and innovative personal link between their brand and their customers."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, January 22, 2018
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