Paris, France, May 7, 2018 -- Teleperformance (Paris:TEP), a provider in omnichannel customer experience management, has been named the recipient of Frost & Sullivan’s 2018 Best Practice Award for Security & Compliance Contact Center Outsourcing Competitive Strategy Innovation and Leadership.
Frost & Sullivan analysts independently found Teleperformance has made and continues to make significant investments to develop, maintain and continuously improve an independent global compliance, privacy and security mission-critical team, comprehensive best practices and a worldwide management system. The extensive examination also recognized Teleperformance takes a "rigorous, holistic approach" in managing every aspect of these complex and evolving requirements which are found in today’s contact center environments and which will be even more vital to sustain success in the future.
"Frost & Sullivan is pleased to recognize Teleperformance with the 2018 Competitive Strategy Innovation and Leadership Award for its Privacy, Compliance and Security programs and global Best Practices," said Michael DeSalles, Principal Analyst, Digital Transformation, Frost & Sullivan. "We believe that Teleperformance has, over the last 10 years, built an extremely security conscious culture within the entire organization; reinforcing customer trust and proactively leading the industry in security and compliance including current considerations like Binding Corporate Rules compliance and readiness for GDPR (General Data Protection Regulation) which is effective May 25 of this year. This sustained global effort is no small feat considering Teleperformance has 223,000 people working from 350 contact centers in 76 countries while operating in 265 languages supporting 160 world markets."
"Teleperformance will continue to remain totally vigilant on security, data protection and privacy for our clients and our Group and we are really honored to receive this special acknowledgement from such a respected third-party analyst," commented Alan Winters, Deputy Chief Global Compliance Officer & Chief Privacy Officer, Teleperformance Group. "We have worked extremely hard to become best-in-class and work constantly to improve and refine our policies, processes and practices. In short, companies who are not ready for both new regulations like GDPR and constantly changing global security realities simply will not be able to compete."
Daniel Julien, Chairman and Group CEO, Teleperformance Group, added, "As the worldwide industry leader, we have an obligation to set and manage strict standards to safeguard customer information and to set the highest cross-industry security and compliance benchmarks for others to follow. This independent recognition underscores the importance of our ongoing global dedication to protect Teleperformance clients and their customers on every single interaction."
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, May 9, 2018
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