News : Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award
Paris, France, Feb 11, 2019 -- Teleperformance (Paris:TEP), a global provider in outsourced omnichannel customer experience management, announced it was honored with the 2018 Competitive Innovation and Leadership Award in the contact center outsourcing industry in Brazil by Frost & Sullivan.
Frost & Sullivan analysts independently evaluated strategy innovation and customer impact of market participants, across areas like effectiveness, stakeholder integration and customer experience. Teleperformance was recognized for unique competitive advantages that enable it to stand out among competitors, including consistency of global operations, advanced security practices and strategy of training and developing people.
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"Frost & Sullivan analysis confirms that Teleperformance is constantly innovating and always looking to provide the best-in-class service experience to its customers," said Juan Gonzalez, Research Director, Information & Communications, Frost & Sullivan. "Key components of the company’s global strategy, such as the quality of its operations, global best practices, management model, and personnel development, enabled it to have an extremely positive year in 2018 and grow considerably more than the total market."
Daniel Julien, Chairman and CEO, Teleperformance Group, added: "I commend the team in Brazil for their work to ensure that each customer interaction matters. Our people are the key to Teleperformance’s success. Investing in their growth has been a top priority globally and in Brazil, where over four million hours was spent on personnel training in 2018. This award by Frost & Sullivan recognizes that Teleperformance is well-prepared to support evolving client needs and customers’ expectations."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, February 13, 2019
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