News : Teleperformance Wins Renewal of Major Banking Contract
Bristol, UK, Jan 28, 2018 -- The UK banking group CYBG has extended its contract with Teleperformance, a provider in outsourced omnichannel customer experience management.
Teleperformance agents will manage general banking and credit card enquiries, as well as support CYBG’s digital channels, mortgage appointment bookings and business banking enquiries.
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Matt Sims, Chief Executive Officer of Teleperformance UK and South Africa, said: "We are particularly delighted to be continuing our close relationship with CYBG, one of the UK’s most innovative banking groups. This extension to our contract with the group, and the trust that it implies, is a tribute to the quality of support we provide across all channels."
Gavin Opperman, Group Customer Banking Director at CYBG, said: "Teleperformance has consistently met our very high standards for customer engagement. I have no doubt it will continue to do so as we develop further our already strong focus on customers and businesses."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Friday, February 1, 2019
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