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News : Telephonetics VIP Wins Tender with East Dunbartonshire Council
United Kingdom 11th January 2010, Hemel Hempstead, UK -- East Dunbartonshire Council was looking for a replacement to their existing contact centre infrastructure, the integration capability between Lagan and Telephonetics VIP provides a seamless solution that gives Public Sector organisations much more than just a traditional contact centre solution. ContactCentre 59R is scalable giving the Council the freedom to grow and extend contact centre services in a cost effective manner. In regions where it may not always be possible to get to the council office, agents are able to work flexibly irrespective of location, yet still allowing management to remain in control with monitoring and comprehensive reporting.
Mark Holmes, Director of Sales at Telephonetics VIP commented: "We are delighted that East Dunbartonshire Council has chosen ContactCentre 59R believing it to be the best-in-class solution for their current and future contact centre requirements. We pride ourselves on putting our customers first, by listening to our customers’ evolving needs and working with influential bodies such as the Scottish Improvement Service, we are able to deliver solutions that meet real public sector requirements. This is one of two recent wins in the area and really corroborates our position in Scotland, now consisting of over 40 Public and Health Sector bodies in the Scottish region".
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Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using our smart, user-friendly and beautifully designed solutions. Create a universal queue and consistently manage service delivery across all channels. Join-up your contact centre’s front and back-office systems and deliver integrated automated workflows that promote first contact resolution. Keep customers informed and reduce inbound contact using proactive outbound messaging. Gain quantifiable visibility and control of volatility. Face each day with confidence, optimise the deployment of your trained and motivated agents. Improve the customer journey with high quality customer interactions, while enjoying lower operating costs. Netcall is proud to serve over 700 organisations. Be empowered to deliver superior customer service any time, any place, anywhere.
About East Dunbartonshire Council:
East Dunbartonshire is one of the 32 council areas of Scotland. It borders onto the north-west of the City of Glasgow. It contains many of the suburbs of Glasgow as well as many of the city's commuter towns and villages.
Published: Tuesday, January 14, 2014