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News : Telerx Appoints Joel Morse as President

#contactcenterworld, @c3ilifesci

King of Prussia, PA, USA, February, 2017 -- Telerx, a provider in multichannel engagement of consumers, patients, healthcare professionals and enterprise personnel, announces the appointment of Global Chief Operating Officer Joel Morse as president of Telerx and C3i Healthcare Connections (a Telerx company).

Morse brings nearly 30 years of leadership experience in business strategy, operations and development to this role, having served as the founder and CEO of C3i, Inc. for more than 20 years. Since the acquisition of C3i by Telerx in June 2014, Morse has led the Global Healthcare Operations and Global Process Excellence teams, overseeing all healthcare operations and ensuring the highest standard of quality across all services and solutions.

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"I am humbled and excited by the opportunity to become the next president of Telerx and C3i Healthcare Connections," said Morse. "We will stay focused on our uncompromising commitment to our clients, and we will challenge ourselves to continue to innovate and deliver state-of-the-art customer engagement solutions that have become synonymous with Telerx and C3i Healthcare Connections. Knowing the passion that our team members bring to their work every day, I’m certain we will continue raising the standard for delivering exceptional solutions and outcomes driving many of the world’s most respected and trusted consumer and healthcare brands."

Morse succeeds current president, Linda Schellenger, who made the personal decision to retire from her position at the end of the first quarter of 2017. "We are grateful to Linda for her strong leadership of Telerx over the past 11 years, and for her commitment to a ‘people come first’ culture," said Guy Eiferman, managing director, Healthcare Services & Solutions, Merck. "Linda presided over a period of solid business growth inside and outside the United States, and the expansion of services which have enhanced the ability of Telerx clients to benefit from exceptional customer experiences."

Schellenger, Morse and the Telerx leadership team have constructed a plan to ensure a seamless transition. "I have no doubt that Joel will leverage his life sciences expertise to further raise the bar for our consumer brand engagement services, and I am fully confident that Joel’s sharp focus on strategy and innovation will launch Telerx and C3i Healthcare Connections into an exciting new era," said Schellenger.

#contactcenterworld, @c3ilifesci

Posted by Veronica Silva Cusi, news correspondent
Source: Telerx


About C3i Solutions:
Company LogoTelerx, headquartered in Horsham, PA, is a leading provider of customer care solutions. From its contact centers in Pennsylvania, Texas, North Carolina, Canada, the Philippines, Europe and Latin America, Telerx’s 2000+ associates focus on innovation and insight to drive business results and help companies maximize their customer relationships and build brand loyalty.
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