News : Telerx Closing its Lehigh Valley Call Center
Oct 6, 2014 -- Telerx is pulling out of the Lehigh Valley after nearly two decades.
It will shut down its Hanover Township, Lehigh County, call center and lay off 156 employees over the holiday season, according to information the company provided to the state Department of Labor and Industry.
"The decision to close the Allentown operations is in response to a move towards consolidation of operations in our other U.S.-based facilities, based on market conditions and cost requirements," Mike Brannan, chief innovation officer, said in an email. "Our ability to respond to such changes is crucial to the future growth of Telerx."
Telerx, a subsidiary of pharmaceutical giant Merck since 1996, is based in Horsham. It specializes in a variety of call center services for health care companies, such as pharmaceutical and medical device manufacturers.
The number of employees who work at its local facility, at 954 Marcon Blvd., is down from years past.
In 2005, there were 350 workers, The Morning Call reported at the time.
Telerx will terminate employees in phases from Nov. 12 through Dec. 31, the company informed the state.
"We understand the effect this decision will have on our employees and their families," Brannan said. "As such, Telerx is committed to providing transition assistance to all of the employees affected by the site closure."
Posted by Veronica Silva Cusi, news correspondent
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Telerx is a business process outsourcer specializing in the multi-channel engagement of consumers, patients, healthcare professionals, and enterprise personnel via a network of global contact centers. Our unique customer-centric approach has made us the partner-of-choice for some of the world’s most trusted brands. For more than 30 years, we have been servicing Fortune 500 consumer goods and life sciences companies. Telerx supports clients 24/7 in over 100 countries with over 30 languages. With a strategic focus on innovation and regulatory compliance, Telerx handles more than 35 million interactions per year helping our clients build and protect their brands while maximizing productivity and cost efficiencies.
Published: Tuesday, October 7, 2014