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News : Telestax Partners with Zain Jordan

#contactcenterworld, @telestax, @zainjo

Austin, TX, USA, Oct. 7, 2019 -- Zain Jordan, a member of Zain Group, a mobile telecom provider across the Middle East and North Africa, announces its strategic partnership with Telestax, a provider in CPaaS enablement for communications service providers. Using Telestax technology, Zain Jordan will now deliver application programming interfaces for enterprise omnichannel digital transformation to organizations across the country.

"Zain looks forward to offering expanded CPaaS capabilities to our enterprise customers," said Fahad AlJasem, Chief Executive Officer of Zain Jordan. "For example, banks need two-factor authentication services now. These omnichannel capabilities enable better and more secure customer engagement for our banking customers. By partnering with Telestax we can deliver these needed services quickly and reliably—gaining more business and opportunities with our key accounts."

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As a global CPaaS enablement partner with the ability to service large Tier 1 providers, Telestax allows Zain to begin offering full CPaaS capabilities such as programmable SMS and voice. 

"With Telestax, we are able to hit the ground running," said AlJasem. "With the training materials and support, we can cut our set-up costs in half, while nearly quadrupling average customer value."

As a part of the Telestax service provider ecosystem, Zain can immediately capitalize on support and partner tools like the Telestax CPaaS Playbook to learn best practices and grow their business through focused sales enablement strategies.

#contactcenterworld, @telestax, @zainjo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TeleStax:
Company LogoTelestax develops middleware that enables enterprises, software developers, telecoms and service providers to quickly develop and deploy collaboration solutions. Telestax’s Restcomm middleware and application development platform (sandbox) allows organizations to provide a consistent, reliable and well-structured software development platform for quickly building and deploying voice, video, and collaboration solutions.
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About Zain Jordan:
Company Logoformerly MTC, was the first mobile telecommunications company in the Middle East when it started its operations in Kuwait back in 1983. At the end of 2002, the company launched its expansion vision, aggressively targeting to achieve a global position in just 9 years – whereas it had taken several decades for global companies to achieve this status. From being in one country in 2002, Zain grew to a conglomerate with commercial operations in 23 countries by third quarter of 2009, making it the world’s 3rd largest telecom company in terms of geographic footprint.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, October 8, 2019

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2020 Buyers Guide Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
 
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