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News : Telestax Releases Restcomm Call Queuing, Bringing Robust Call Center Capability to New Markets and Businesses

#contactcenterworld, @telestax

Austin, TX, USA, Feb 18, 2020 -- Telestax, a global CPaaS enablement and application provider to the communications industry announced the release of Call Queuing for the Restcomm CPaaS platform. Call Queuing is easy to deploy, fully supports the Bring Your Own Carrier (BYOC) model, and provides immediate ROI for cloud-based contact centers as this feature is now included as part of the Restcomm CPaaS offering.

According to a recent market research report from Mordor Intelligence, the cloud-based contact center market accounted for $13.17 billion in 2019 and is projected to reach $49.12 billion by 2025, at a compound annual growth rate (CAGR) of nearly 25 percent. With such growth, the demand for Call Queuing is likely to increase significantly.

"The new Call Queuing application is another example of how Telestax is able to quickly expand services that customers need to meet strategic goals," said Ameed Jamous, Founder and CTO at TelecomsXChange (TCXC). "A contact center can set up Call Queuing in a matter of hours, and with just two phone numbers that organization can begin taking calls in a more streamlined manner. We think this will significantly empower TCXC's call center customers to scale their business and ours."

Telestax Call Queuing is built on the Restcomm platform, utilized by communications companies globally for CPaaS solutions.

"Our current customers will be delighted to know that our new Call Queuing application is embedded within Restcomm, the world's number one CPaaS enablement platform," said Kevin Nethercott, Chief Commercial Officer at Telestax. "Through our partners, Call Queuing is now available to a variety of enterprise organizations that traditionally have been unable to afford large scale contact center solutions."

#contactcenterworld, @telestax

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TeleStax:
Company LogoTelestax develops middleware that enables enterprises, software developers, telecoms and service providers to quickly develop and deploy collaboration solutions. Telestax’s Restcomm middleware and application development platform (sandbox) allows organizations to provide a consistent, reliable and well-structured software development platform for quickly building and deploying voice, video, and collaboration solutions.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Wednesday, February 19, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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