News : TeleTech Achieves Leader Position in Everest Group's PEAK Matrix
Denver, CO, USA, June 22, 2016 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a provider of customer experience, engagement and growth solutions, announced that Everest Group has positioned the Company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016.
The Everest Group PEAK Matrix report examined the global CCO service provider landscape and its impact on the CCO market. It focused on service provider positioning in the CCO market, changing market dynamics, and assessment of service provider delivery capabilities.
"We are proud to be recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix for the second year in a row," said Keith Gallacher, EVP of Global Markets and Industries, TeleTech. "TeleTech is committed to helping companies stay ahead of the curve with new innovations and prepare for the drastically different contact center of the future. The Everest Group assessment demonstrates that we are delivering the strategic, technological and operational capabilities our clients need to compete in today's marketplace and the years to come."
TeleTech was positioned as a Leader in the report because of its appreciable revenue and high number of clients, backed by broad scope and strong delivery capabilities. The report cited TeleTech as having a strong presence across major geographies—ranking among the top five players in Asia-Pacific and illustrating continued expansion of its delivery footprint across both high- and low-cost regions with the addition of new centers in North America and Philippines. Everest Group also highlighted TeleTech's various client engagement models that include stand-alone technology as well as consulting capabilities.
"TeleTech's continued efforts at staying a step ahead of the market and aligning its offerings with changing client requirements has helped it remain in a leadership position," said Katrina Menzigian, vice president of Research, Everest Group. "We believe that it's consulting and technology offerings can be a powerful asset as it further hones these capabilities."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Thursday, June 23, 2016