News : Teletech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Ahmedabad, India and Manila, Philippines, Nov 8, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced the majority acquisition of Motif, a digital trust and safety services company based in India and the Philippines. The acquisition will be immediately accretive.
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"Digital safety is a lightning rod issue impacting every brand that does business online. Companies everywhere are rushing to invest in building safe environments to protect their customers and their brands from digital fraud," commented Ken Tuchman, chairman and chief executive officer of TeleTech. "Increasingly, trust is becoming foundational to maintaining lasting relationships with customers. Our acquisition of Motif provides us with a unique set of proven capabilities to help our clients build engagement with their customers by ensuring online interactions are safe and protected from fraud. The acquisition also adds dynamic digital brands to our client portfolio, deepens our digital and analytics capabilities and expands our footprint in India."
"With its focus on building engaging and safe customer relationships across channels, TeleTech is a natural fit for Motif," commented Kaushal Mehta, founder and chief executive officer, Motif. "Our trust and safety services are growing in demand and we are excited to bring our capabilities to new geographies and industries through TeleTech’s exceptional portfolio of blue chip clients. In addition, TeleTech is truly a values-driven organization and the alignment of our two cultures will provide exciting opportunities for growth and development for our team."
Posted by Veronica Silva Cusi, news correspondent
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Motif, Inc. operates as a business process outsourcing (BPO) and knowledge process outsourcing (KPO) company, headquartered in the United States. It offers services such as: * Customer Support - voice, email, and chat * Fraud Prevention - credit card fraud prevention - site monitoring * Social Media Listening * Research and Analytics - data mining and analysis - key opinion leader (KOL) profiling * Back office Processing - retirement services - account reconciliation - mortgage services - insurance services. The company serves ecommerce, auction, retail, travel, telecom, financial services, market research, life sciences industries. Motif, Inc. was founded in 2000 and is headquartered in Sunnyvale, California with delivery centers in Ahmedabad, India; Manila, the Philippines and San Jose, Costa Rica.
TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Friday, November 10, 2017