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News : TeleTech Brings Humanify Customer Engagement as a Service to Bulgaria

#contactcenterworld, @ttec_com

Sofia, Bulgaria, Sept, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, shared that it is currently hiring to fill customer care positions in its Bulgarian center.

Humanify Customer Engagement as a Service brings together the power of TeleTech's  consulting, technology and operations to connect brands and their customers within and across person-to-person, digital, and automated channels. 

TeleTech operates three centers in the Eastern European region, located in Sofia and Plovdiv, Bulgaria, and in Skopje, the capital of neighboring Macedonia. These customer experience centers offer services to customers in 26 languages.

The company is looking to continuously hire German, French, Portuguese, Spanish, Italian and English speakers. These positions are best suited for people with experience in customer service, sales, administrative, back-office services, reporting, account management or project support. In supporting clients, associates will act as brand ambassadors and be the first point of contact for customers by responding to queries.

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Current positions available include:

Supply Chain Planner
Business Partner Specialists
Order Management Coordinator
Client Advisor

Employees in Bulgaria enjoy bonus programs, incentives, health insurance, extensive training, and career advancement opportunities. In fact, TeleTech promoted more than 225 existing employees in 2016 – more than 20% of last year's promotions came from within. For more information on available opportunities and employment benefits, visit online.

Additionally, employees are excited to give back to Bulgaria through the TeleTech Community Foundation. The TeleTech Community Foundation was established to support employees' passion for making a sustainable and positive impact in their communities. Every year the foundation awards grants to local nonprofit organizations that strive to transform the educational experience for students of greatest need. The program is employee-driven, meaning any TeleTech employee worldwide can sponsor a nonprofit organization focused on education in their community by submitting a grant request to the foundation.

In 2016, Bulgarian employees supported:

145 Primary School "Simeon Radev" - Funds were provided to improve the quality of education and provide equal access to new technology for all students, with purchase of multi-media devices to equip 5 classrooms.
Rusalya Association - A grant was awarded to purchase technology and equipment for classroom use for this school of arts and crafts for socially disadvantaged children.

TeleTech's Sofia, Bulgaria office is made up of over 800 employees, and specializes in customer care and technical support services.

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, September 7, 2017

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