News : TeleTech Gets Leader Position for Contact Center Outsourcing Service Providers
Englewood, CO, USA, September, 2015 -- TeleTech Holdings, Inc. (NASDAQ: TTEC) said that Everest Group has positioned the company as a leader in the contact center outsourcing (CCO) — service provider landscape with PEAK Matrix Assessment 2015.
The Everest Group PEAK Matrix report examined the global CCO service provider landscape and its impact on the CCO market. It focused on service provider positioning in the CCO market, changing market dynamics, and assessment of service provider delivery capabilities. Everest Group has estimated that the global CCO market grew at approximately 5 percent in 2014 to reach USD70-USD75 billion.
TeleTech was positioned as a Leader in the report because of its high market success and substantial capabilities within the assessment dimensions. The report cited TeleTech as having an established presence across most major geographies and a well-distributed presence across industries with the company being among the top-five players in the healthcare space. Everest Group also highlighted TeleTech´s significant investments to expand its global footprint over the last few years by opening six new centers and acquiring three more in 2014, taking its count of global offices to 59.
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Wednesday, September 30, 2015