News : TeleTech Launches Customer Journey Outcomes Solution
Denver, CO, USA, Aug 20, 2015 -- eLoyalty, part of TeleTech Technology, introduced the TeleTech Customer Journey Outcomes Solution designed to help companies transform the digital customer journey. The Customer Journey Outcomes Solution connects all technology on a single platform to enable a customer's journey and preserve the context of an interaction across all channels.
"Customers today expect to have a simple, consistent experience with companies regardless of the channel they use to connect. Unfortunately, many companies have legacy systems that don't fit together well and cause a customer's journey to be broken along the way," said Steve Pollema, senior vice president, TeleTech Technology. "TeleTech's Customer Journey Outcomes Solution aligns the desired customer experience to a company's operations and provides more personalized interactions through a customer's contact channel of choice."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Published: Friday, August 21, 2015
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