News : TeleTech Named Gold Winner by Best in Biz Awards
Denver, CO, USA, March, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement and growth solutions, has recently been named a Gold winner in the Best New Product Feature of the Year in Best in Biz Awards, an independent business awards program judged by members of the press and industry analysts. Revana, the growth services division of TeleTech, was recognized for its AQ360SM solution, a closed-loop digital marketing and sales ecosystem which enables a real-time, 360-degree view of a customer's online journey.
"Connecting the touchpoints from customer interactions allows for a deeper understanding of each customer's experience with the brand," said Judi Hand, Chief Revenue Officer, TeleTech. "By recognizing these customers as individuals, Revana is able to design the appropriate next step in their customer journey which deepens engagement and improves results."
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The sixth annual program in North America garnered more than 600 entries, from an impressive array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada. Best in Biz Awards 2016 honors were presented in 60 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, App of the Year, PR Campaign of the Year and Website of the Year.
"If companies are going to stand out from the crowd and remain competitive in future years, innovation is key. The market is tough and there is no guarantee that today's dominant players will remain so — unless time and effort are concentrated on research and development," said Charlie Osborne, ZDNet, one of Best in Biz Awards' judges this year. "This year's entries in Best in Biz Awards highlighted not only innovative business practices but the emergence of next-generation technologies which will keep companies current and relevant."
Winners of Best in Biz Awards 2016 were determined based on scoring from an independent panel of 50 judges from widely known newspapers, business, consumer and technology publications, TV outlets, and analyst firms.
Posted by Veronica Silva Cusi, news correspondent
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Tuesday, March 21, 2017
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