News : TeleTech Positioned As a Leader in Gartner's Magic Quadrant
Denver, Feb. 4, 2016 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a provider of customer experience, engagement and growth solutions, announced that Gartner has positioned the company in the Leaders quadrant of the Gartner Magic Quadrant.
This is the sixth consecutive year that TeleTech has attained placement in the Leaders quadrant for Customer Management Contact Center Business Process Outsourcing (BPO), by TJ Singh and Brian Manusama, published January 28, 2016.
"For the sixth straight year, TeleTech is honored to be included in the Gartner Leaders quadrant," said Keith Gallacher, EVP of Global Markets and Industries, TeleTech. "Excellence in Customer Experience is a proven brand differentiator, and TeleTech is committed to helping companies transform into CX leaders in their industries. Through our continued investment in state-of-the-art omnichannel capabilities, we're able to help our clients grow profitability by delivering a friction-free and seamless customer journey."
Laura Collins, Editorial Management
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, February 9, 2016