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News : TeleTech Positioned as a Leader in Gartner's Magic Quadrant
Denver, March 17, 2014 -- TeleTech Holdings Inc. , a global provider of analytics-driven, technology-enabled customer engagement solutions, announces that Gartner has positioned the company in the Leaders quadrant of the Gartner Magic Quadrant.
"We are all proud to be included in the Gartner Leaders quadrant for the fourth straight year," said Ken Tuchman, TeleTech chairman and chief executive officer. "TeleTech is committed to a simple vision: empower companies to transform into customer experience leaders in their industries. In an increasingly commoditized and social global landscape, we have proven time and again that a quality customer relationship is the critical differentiator that not only generates more business, but also increases the economic value of the individual customer. We are honored to be recognized by Gartner once again, and will continue to invest in and optimize the comprehensive consulting, technology, care and growth services that we offer across many industries, and throughout the customer lifecycle."
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, March 19, 2014