NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
#contactcenterworld, @ttec_com
Manila, Philippines, Dec, 2021 -- TeleTech, a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced it has been recognized as a Best Employer in the Philippines for 2021 as part of Kincentric's Best Employers program.
TeleTech has been operating in the Asia-Pacific region for over 20 years and partners with clients to deliver customer experiences through its Philippines operations. Being a Kincentric Best Employer means that employees come to and leave work inspired and motivated, with a drive to do their best for the future success of the organization.
"TeleTech is thrilled to be recognized once again as a Philippines Best Employer for 2021 by Kincentric," said David Bernal, Executive Director and Regional Lead, TeleTech. "Being a Best Employer leads to greater innovation, better business results, and organizational effectiveness because we receive valuable insights to inform our company and continually improve our culture. It is a true feat to be recognized."
The Kincentric Best Employers program adopts a rigorously researched global framework and proven data-driven methodology to identify Best Employers using three data sources—the CEO Questionnaire, the Employee Opinion Survey (EOS), and the HR Interview and audit of relevant practices.
The insights derived from these sources are centered around four key attributes of Best Employers—the high employee engagement attribute measures the station of emotional and intellectual commitment with an organization, while engaging leadership attribute rates the extent to which leaders drive a more engaged workforce and better business performance. Additionally, the agility attribute calculates the ability of an organization to rapidly change or adapt in response to changes in the market, and the talent focus attribute measures how the organizations attract, develop and retain talent to achieve business goals.
This employee engagement model has led to improving business outcomes, such as a 36% higher retention rate for engaged employees and a 55% higher Net Promoter Score (NPS) for overall customer satisfaction and retention.
TeleTech was recognized as a Kincentric Best Employer in 2018 and 2019 previously for demonstrating strengths in employee engagement, leadership, talent focus and agile culture.
#contactcenterworld, @ttec_com
Posted by Veronica Silva Cusi, news correspondent
Source: TeleTech
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Friday, December 10, 2021
2.) | Comfort Telecommunications Smith Corona Headsets 3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing |
NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
Bharat Parshotam Head Direct Delivery Absa |
Nathalya Wani Sabu Executive Vice President PT. Bank Central Asia, Tbk |
Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
Emmanuel Omoike Team leader QPhoto Pty |
Sindhu Porwal Deputy Vice President ICICI lombard |
Danny Singer Founder& Chief Product Officer Noetica |
Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
Bill Quiseng Chief Experience officer Bill Quiseng dot com |
Eko Wiyanto Director -- Lead Consultant Service In Mind -- PT. Service Mandiri Indonesia |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall