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News : TeleTech Recognized by IDC Financial Insights
Denver, CO, USA, Sept. 7, 2016 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a provider of customer experience, engagement and growth solutions, announced the company was included on the 2016 IDC Financial Insights FinTech Rankings Top 25 Enterprise Companies. The list features enterprise companies serving multiple industries that derive less than one-third of their revenues from financial institutions.
"TeleTech is honored to be recognized again as one of the top 25 Enterprise Companies in this year's IDC Financial Insights FinTech Rankings," said Martin DeGhetto, executive vice president, TeleTech Customer Management Services. "Our corporate mission is centered on providing an exceptional experience across the entire customer lifecycle. This recognition exemplifies our success in delivering outcome-based customer experience solutions for our clients in the rapidly evolving and complex financial services world."
The IDC Financial Insights FinTech Rankings categorize and evaluate the top global providers of financial technology based on calendar year revenues from financial institutions for hardware, software and/or services. These providers supply the technological backbone of the financial services industry, an industry in which IDC Financial Insights forecasts worldwide spending on IT across the globe to reach half a trillion dollars by 2018.
"IDC Financial Insights congratulates TeleTech's success in continuing to create compelling customer engagement solutions as indicated by their ranking on the IDC Financial Insights FinTech Rankings Enterprise Top 25 global technology providers and their growth in providing solutions to the worldwide financial services industry," said Jerry Silva, global banking research director for IDC Financial Insights.
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Friday, September 9, 2016